This page lists the Sub-processors that may Process Customer Data on Countly's behalf under our Flex Data Processing Agreement (countly.com/legal/flex-dpa). Our Flex Privacy Policy (countly.com/legal/flex-privacy) describes the providers Countly uses for Flex accounts and the Flex console. Providers used on countly.com are listed in Website Service Providers (countly.com/legal/website-providers). If you have questions about this list, please contact us at security@count.ly.
Countly Flex
| Subprocessor | Purpose | Trigger | Type of Information | Location |
|---|---|---|---|---|
| EasyDMARC | Email security and deliverability | If you receive an email from us | All of our outgoing email addresses and content. | USA |
| GCP | Cloud hosting and infrastructure provider | If you host Countly server with us | Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP. | The Google Cloud region chosen for your Flex server |
| Intercom | Customer account administration and support | If you initiate a chat | Name, email, company, country, server domain. If you include other personal data in your support chats, this information would also be processed by Intercom. | EU |
| Postmark | Delivery of e-mail sent by your Flex server | If your Flex server sends e-mail, such as e-mail reports | The recipients' e-mail addresses and the content of those e-mails | USA |
| OpenAI | AI assistant feature | If the AI Assistant is set to use an OpenAI model | Your prompt and the conversation so far will be shared with OpenAI. Then, based on the functionality used (configurable in settings), metadata such as event keys to help you construct queries, or aggregated data in displayed graphs to help you analyze it. | USA |