Challenge
- Unclear friction points in onboarding across multiple product modes and commands.
- Difficulty predicting retention patterns amid frequent updates and campaigns.
- Insufficient understanding of the customer experience for an informed roadmap.
Customer story · HealthTech
IrisVision
Solution
- Countly analytics identified user needs during onboarding, so coaches could support product adoption better.
- Cross-referencing data across features isolated retention drivers and focused support effort.
- Usage tracking and friction-point identification guided onboarding and product improvements.
Results
- Onboarding services improved through clarity on where users struggle.
- Replicable retention patterns identified through data.
- Roadmap built on comprehensive customer behavior insight.
“We focus on different features every day and we have some favorites, but what I love the most about Countly is the integration of data: the way the information from one feature ties into another.”
Features used
What they
reached for
The parts of the platform this team uses most.
All featuresDrillDashboardsEmail reportsFlowsUser profiles
More stories
Other teams,
same question
Where is our data, and what can we do with it right now.
All customers